Frequently Asked Questions

1. How long does it take for buyers to receive their merchandise?

On average, merchandise is produced and shipped from our facility 2-3 business days after purchase. Standard shipping/transit times apply (1-7 days for domestic and 4-15 days for international).

2. Discounts & Wholesale

2.1. Do you have discounts for large orders?

No, we do not discount for large orders. However, if you are looking for wholesale printing, we do offer that service. You can contact our wholesale department here.

2.2. Where do I find a coupon?

Coupon codes and promotions are subject to availability and changes. If you have a coupon code, during checkout click on “Have a Coupon?” and enter the code. Click “Apply” and you’re good to go!
If you would like to receive coupon codes, you can sign up for email updates with us. The sign up section is located at the very bottom of our homepage.
**Any coupons found outside of our direct website or email list are not valid on any orders.

3.Payment Question

3.1. What payment options do you accept?

Our checkout system accepts all major credit cards and payPal as payment options.

3.2. How do I contact ZKShirt?

To contact us directly, click here. Typically we try to respond to emails within 24-48 hours. In order to save you time, please make sure that your question is not already answered elsewhere in these FAQs. Otherwise, we will get back to you as soon as possible.

4. Price

4.1. How much are t-shirts?

Our shirt prices are set by the artist selling the design. Prices can vary from $19-$35 USD for t-shirts.

5. Sizing Questions

5.1. Do you have a sizing chart?

Yes. You can view it here. There are instructions on how to measure a shirt you already own to see how you fit within our sizing. Most of our products are 100% preshrunk cotton or a cotton/polyester blend. The men’s styles run very true to size, the ladies tend to run 1-2 sizes small.

5.2. I don’t understand your sizing chart.

If you take a look at our sizing page found here, there are instructions on how to measure a shirt you already have to see how you would fit within our sizing chart. If you lay your shirt flat and measure as shown in the diagram, you should be able to find something very close on our chart that will work for you. Remember, the measurements in the charts are for the shirt, not the person that is meant to wear it.

5.3. How do I know what my size is?

You can view our sizing chart. There are instructions on how to measure a shirt you already own to see how you fit within our sizing chart. Most of the feedback is that our unisex/guys tees are fairly true to size and the ladies tees run about a size smaller than normal. Leggings are ladies sizing and run 1-2 sizes smaller depending on desired fit. Most items are 100% preshrunk cotton or a cotton/polyester blend.

6. Order

6.1. I’m getting an error when trying to process my order.

Here are some tips that may assist you in completing your order:
-The billing address that you input on our site must be identical to the billing information on file for your card.
-The information must be entered exactly as it appears using the same abbreviations and punctuation. Do you have a middle initial or middle name on the card? Don’t forget to include it!
-Still having trouble? Please call your bank and ask for the EXACT information they have on file for your card.
Our system will only allow three attempts to process a card. After three attempts, the system will block the card for two hours; after the timeout period you can try again to place the order.

7.Shipping Questions

7.1. How long is it going to take?

On average, merchandise is produced and shipped from our facility 2-3 business days after purchase. Standard shipping/transit times apply (1-7 days for domestic and 4-15 days for international).

7.2. Do you ship internationally and how much will it cost?

We ship to most countries throughout the world. The price is calculated based on your exact location and the weight of the package.
We use the UPS Mail Innovations to ship all orders and tracking will be available through them at www.ups.com. This tracking, however, only follows the package within the United States. After it departs a US Processing Center, it becomes the property of your country’s postal system.
Currently we ship internationally with a rate per item of: $3.99 USD for each tee and $5.99 USD for each hoodie/sweatshirt. For additional product pricing, please contact our customer service department.
Shipping times for international orders vary greatly, but we would recommend that you allow at least 2-4 weeks for standard orders from the time it leaves the US for you to receive it.
**For international deliveries as well, please note that any applicable import taxes or tariffs are the responsibility of the recipient and are not included in the original shipping cost.

7.3. How long does printing usually take?

Since we print to order, printing times can vary. Our current print time for apparel items is 1-5 business days. Mugs, canvases, posters and hats are printing within 5-7 business days. These estimates do not include transit time.

7.4. Having problems with Tracking?

Once your order ships, you will receive a tracking number via email. It can sometimes take up to 24 hours for your tracking number to become active. You can locate your tracking number here.

7.5. My package is being returned in the mail, what do I do?

If we ship your order to the address you provided and it comes back to us, it will be processed as return to sender mail and you will be contacted at the email address provided. You will be given the option to reship to a valid address or a product refund.
The original shipping costs cannot be refunded for items returned in the mail.